An exciting feature of Exchange 2010 is its support for message waiting indicators (MWI).  While this doesn’t seem like that big of a deal, one of the biggest complaints about Exchange 2007 was its lack of MWI support.  Even though Exchange Unified Messaging is able to send voicemails to an email address, most users are accustomed to the phone notifying them when they have new voicemail.

Even more exciting were the reports that MWI with Exchange 2010 and Cisco CallManager 7 just worked out of the box without extra configuration. Many articles I read spoke of the ease of configuration at getting this feature enabled. This, however, was not the case in our lab.  As it turns out, some of the default settings for SIP trunks in CCM 7 will cause problems with MWI.

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